All sales are final unless we send you a factory defective/damaged product in which case we'll exchange it for you. In the event that the defective/damaged product cannot be replaced with the same product, the customer may choose a product of equal value to replace it instead.
All shipping charges are non-refundable.
No refunds will be issued for products damaged or lost in transit when "shipping without tracking" is selected. No refunds will be issued for items lost in transit resulting from incorrect shipping information being provided. No refunds will be issued for items that are not delivered due to incorrect shipping information being provided. Orders returned to us due to incorrect shipping information may be subject to additional charges to ship again.
Orders Refused By Recipient
Orders that are refused by the recipient may be cancelled by us upon our receiving them. All such orders when cancelled are subject to a restocking fee that may be charged at our discretion.
To return your product, you should first obtain return confirmation and instructions by e-mailing firstname.lastname@example.org or contacting us on our official social media pages. Do not return the item without prior confirmation of the exchange or acceptance of the delivery may be refused.
You may be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.