All sales are final unless we send you a factory defective/damaged product in which case we'll exchange it for you. In the event that the defective/damaged product cannot be replaced with the same product, the customer may choose a product of equal value to replace it instead.
All shipping charges are non-refundable.
No refunds will be issued for items lost in transit resulting from incorrect shipping information being provided. No refunds will be issued for items that are not delivered due to incorrect shipping information being provided. Orders returned to us due to incorrect shipping information may be subject to additional charges to ship again.
Orders Refused By Recipient
Orders that are refused by the recipient may be cancelled by us upon our receiving them. All such orders when cancelled are subject to a restocking fee that may be charged at our discretion. Orders returned to us due to any additional unpaid taxes, fees, duties, customs, or any other charges assessed by your country, state, region, county, city, or any other entity that are not included in the total billed at checkout will be considered refused by recipient. Any orders refused by recipient will be subject to additional shipping fees to ship again.
To return your product, you should first obtain return confirmation and instructions by e-mailing firstname.lastname@example.org or contacting us on our official social media pages. Do not return the item without prior confirmation of the exchange or acceptance of the delivery may be refused.
You may be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.